Privacy Policy

Introduction

EcoFresh Dry Cleaner ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service"). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account (email address, password)
• Create or update your profile (name, phone number, address)
• Schedule a pickup or delivery service (pickup address, delivery preferences)
• Place an order (service selections, special instructions)
• Contact us for customer support

Authentication Information

When you sign in using Google Sign-In, we collect:

• Your Google account email address
• Your name associated with your Google account
• Profile picture (if available)

This information is used solely for authentication and account management purposes. We do not access or store your Google account password.

Location Information

We collect location information when you provide a pickup or delivery address. This information is used to:

• Verify service availability in your area
• Schedule pickup and delivery services
• Improve our service area coverage

We do not track your device's location in the background. Location data is only collected when you explicitly provide an address for service.

Order and Transaction Information

We collect information related to your orders, including:

• Order history and status
• Service selections and preferences
• Payment information (processed securely through third-party payment processors)
• Special instructions or requests

Device and Usage Information

We may automatically collect certain information about your device and how you interact with our Service:

• Device type and operating system
• App version and installation information
• Push notification tokens (for sending order updates)
• Usage patterns and preferences

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process and fulfill your orders
• Communicate with you about your orders, account, and our services
• Send you push notifications about order status updates
• Respond to your inquiries and provide customer support
• Verify your identity and prevent fraud
• Comply with legal obligations
• Analyze usage patterns to improve user experience

How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf:

• Firebase (Google): For authentication, data storage, and cloud functions
• Square: For payment processing
• Google Maps: For address validation and location services
• Expo: For push notification delivery

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure authentication protocols
• Regular security assessments
• Access controls and authentication requirements

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or business purposes.

Your Rights and Choices

You have the following rights regarding your personal information:

Access and Update

You can access and update your personal information at any time through the app's profile settings.

Delete Account

You can request deletion of your account and associated data by contacting us at hello@ecofreshdrycleaner.com.

Push Notifications

You can opt out of push notifications at any time through your device settings or the app's notification settings.

Location Information

You can choose not to provide location information, though this may limit your ability to use certain features of the Service.

Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Third-Party Services

Our Service may contain links to third-party websites or services that are not owned or controlled by EcoFresh Dry Cleaner. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.

Key third-party services we use include:

• Google: For authentication (Google Sign-In) and Firebase services
• Square: For payment processing
• Expo: For app development and push notification services

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us: